F A Q
We're here to help you to understand better of our company and how we can work together. This page is to guide you through our most important topics.
Placing Order
How do I shop the products as a first-timer?
Below are the steps to help you get started:
Fill out the contact form on the Contact page.
It usually takes 1 - 3 business days for us to reach you out or you can directly send us a text via WhatsApp, make a call or compose an email.
Decide which products you would like to order.
If you have further requests regarding the formulation and budget, we are always open for discussion.
We will provide you samples for confirmation before ordering in bulk.
Samples
What are the purpose of getting samples from Onrust?
In Onrust, clients should be provided with samples before committing to order in large quantities to ensure the quality and pricing align with your standard.
How to request samples before placing order in bulk?
You may request samples of several products by contacting us through our phone number and email on our Contact page.
How much do you charge for a sample?
We are pleased to offer you samples out of charge with no shipping cost.
Orders
What is your payment method?
Payment shall be made via Bank Transfer.
When will my order be shipped?
A confirmation message will be sent to you after submitting your proof of payment. For any further queries regarding your order, please contact us via WhatsApp.
What shipping methods are available?
Clients have the flexibility to choose for the shipping methods according to their preferences.
Refund Policy
What is your return/refund policy?
If your order have been shipped out, it is considered non-refundable and non-returnable. We highly encourage you to carefully review our product details and samples prior to ordering.
Outstanding Service
We exceed our clients expectation by providing prompt assistance and emphatic service.
We've got you covered
Custom Formulation
We accept various kinds of specifications (only for Cajeput Oil) to meet your standard.
Fast Delivery
2 - 4 day lead times and shipped by our people or reliable courier services across nation. Flexible. Speed. Convenient.